Shipping policy

Shipping Policy

At Petz.ae, we deliver across the United Arab Emirates (UAE).

Shipping Area

We currently ship only within the United Arab Emirates (UAE).

Delivery Fees & Free Delivery Thresholds

  • Dubai: Free delivery for orders above AED 100. Orders below AED 120: AED 20.
  • Rest of UAE: Free delivery for orders above AED 350. Orders below AED 350: AED 20.

Next Business Day Delivery

  • Order cut-off: Before 4:30 PM UAE time (Monday to Friday).
  • Delivery window: 12:00 PM – 10:00 PM the next business day.
  • Weekend handling: Orders placed on Friday or Saturday are delivered on Monday.

Remote Area Delivery (AED 40 Fee)

Deliveries to the following areas may take up to 5 business days and are subject to a AED 40 delivery fee:

  • Abu Dhabi
  • Al Ain
  • Fujairah
  • Gayathi
  • Liwa
  • Mirfa
  • Zayed City
  • Shahma
  • Sweihan
  • Dhaid
  • Madam
  • Hatta
  • Umm Al Quwain
  • Ras Al Khaimah
  • Al Jeer
  • Al Ghail
  • Al Qir
  • Ghalilah
  • Modafanah (Oman border)
  • Shuiab
  • Thuban
  • Markaniya
  • Khatim
  • Tarif
  • Nahel
  • Habshan
  • Al Khazna

If you're unsure whether your location is classified as a remote area, please contact us before placing your order.

Tracking

Once your order is dispatched, you will receive a delivery notification and tracking details where available.