Shipping policy

Shipping Policy

At Petz.ae, we aim to deliver your products as quickly as possible. Here's our shipping policy:

Free Standard Delivery

  • Within Dubai: Free for orders above AED 120.
  • Rest of UAE: AED 25 delivery fee for all orders below AED 350.

Shipping Area

  • Currently, we only ship within the UAE.

Next Day Delivery

  • Order Placement: Place your order before 4:30 PM UAE time on a business day (Monday to Friday).
  • Delivery Window: Orders will be delivered between 12:00 PM and 10:00 PM on the next day.
  • Exclusions: Next Day Delivery is not available for orders placed on Friday and Saturday. These orders will be delivered on Monday.

Standard Delivery

  • Delivery Time: Up to 3 business days within the city, and up to 5 business days for remote areas in the UAE.
  • Notification: You will receive a delivery notification and tracking number once your package has been dispatched.

Remote Areas in UAE

Delivery to the following remote areas may take up to 5 business days. A delivery fee of AED 40.00 will be applied:

ABU DHABI  AL AIN FUJAIRAH 
SILA AIRPORT SIJI AL HAIL
JABAL DAN  AL OHA DUSAN SIGHT
GAYATHI  AL REMAH BAARAOUD
AL RUWAIS  AL SAAD ZUBARA 
ZAYED CITY  AL WAGAN AL BADIYAH 
MIRFA  FOUAA DADNA
MAZIRA GOEA MURBA 
GHAWAIFAT HEEYAR AL HAIL (CRUSHERS/DUSAN SITE)
LIWA KHALIDIYA SHIJI 
HAMIM MAZYAD RESIDENCE SHAHMA RESIDENTIAL AREA (DHAID)
TARIF NAAMA UMM AL QUWAIN 
HABSHAN  NAHEL FALAJ AL MULLA
ZAFRAH NEW OL DHAHIR FAAFA
ETC  NEW DAD AL SHAKBOT CITY
NEW TRUCK ROAD DHAID
SHUIB THUBAN
SHUIBA MALEHA
SULAIMAT MADAM
UMM GHAFA HATTA 
ABU GARAYYA RAS AL KHAIMAH
MARKANIYA ADAN
NAHEL AL JEER
SWEIHAN SHAAM
ALTAYEBAH  KHATH
AL FAQQA MANAMA
AL HAIYIR  MADAM
UD AL BAYDA AL GHAIL
AL LISAILI SAADI GARAYYA
MURQUAB PIONEER CEMENT FACTORY
KHATIM RAK AIRPORT
AL KHAZNA  JAZIRA AL HAMRA
REMAH  ADAN 
ABU SAMRA AL JEER
NEW SHWAIB  AL GHAIL 
JABAL HAFEET KHOR KHOR 
AYN AL FAYDAH  KHATH
MODAFANAH (OMAN BORDER) SHAM
GHALILAH
AL QIR

 

We strive to provide efficient and reliable delivery services to ensure your satisfaction with every purchase.