Shipping policy
Shipping Policy
At Petz.ae, we aim to deliver your products as quickly as possible. Here's our shipping policy:
Free Standard Delivery
- Within Dubai: Free for orders above AED 120.
- Rest of UAE: AED 25 delivery fee for all orders below AED 350.
Shipping Area
- Currently, we only ship within the UAE.
Next Day Delivery
- Order Placement: Place your order before 4:30 PM UAE time on a business day (Monday to Friday).
- Delivery Window: Orders will be delivered between 12:00 PM and 10:00 PM on the next day.
- Exclusions: Next Day Delivery is not available for orders placed on Friday and Saturday. These orders will be delivered on Monday.
Standard Delivery
- Delivery Time: Up to 3 business days within the city, and up to 5 business days for remote areas in the UAE.
- Notification: You will receive a delivery notification and tracking number once your package has been dispatched.
Remote Areas in UAE
Delivery to the following remote areas may take up to 5 business days. A delivery fee of AED 40.00 will be applied:
| ABU DHABI | AL AIN | FUJAIRAH |
| SILA | AIRPORT | SIJI AL HAIL |
| JABAL DAN | AL OHA | DUSAN SIGHT |
| GAYATHI | AL REMAH | BAARAOUD |
| AL RUWAIS | AL SAAD | ZUBARA |
| ZAYED CITY | AL WAGAN | AL BADIYAH |
| MIRFA | FOUAA | DADNA |
| MAZIRA | GOEA | MURBA |
| GHAWAIFAT | HEEYAR | AL HAIL (CRUSHERS/DUSAN SITE) |
| LIWA | KHALIDIYA | SHIJI |
| HAMIM | MAZYAD RESIDENCE | SHAHMA RESIDENTIAL AREA (DHAID) |
| TARIF | NAAMA | UMM AL QUWAIN |
| HABSHAN | NAHEL | FALAJ AL MULLA |
| ZAFRAH | NEW OL DHAHIR | FAAFA |
| ETC | NEW DAD | AL SHAKBOT CITY |
| NEW TRUCK ROAD | DHAID | |
| SHUIB | THUBAN | |
| SHUIBA | MALEHA | |
| SULAIMAT | MADAM | |
| UMM GHAFA | HATTA | |
| ABU GARAYYA | RAS AL KHAIMAH | |
| MARKANIYA | ADAN | |
| NAHEL | AL JEER | |
| SWEIHAN | SHAAM | |
| ALTAYEBAH | KHATH | |
| AL FAQQA | MANAMA | |
| AL HAIYIR | MADAM | |
| UD AL BAYDA | AL GHAIL | |
| AL LISAILI | SAADI GARAYYA | |
| MURQUAB | PIONEER CEMENT FACTORY | |
| KHATIM | RAK AIRPORT | |
| AL KHAZNA | JAZIRA AL HAMRA | |
| REMAH | ADAN | |
| ABU SAMRA | AL JEER | |
| NEW SHWAIB | AL GHAIL | |
| JABAL HAFEET | KHOR KHOR | |
| AYN AL FAYDAH | KHATH | |
| MODAFANAH (OMAN BORDER) | SHAM | |
| GHALILAH | ||
| AL QIR |
We strive to provide efficient and reliable delivery services to ensure your satisfaction with every purchase.