Shipping policy
At Petz.ae, we deliver across the United Arab Emirates (UAE).
Shipping area
We currently ship only within the United Arab Emirates (UAE).
Delivery fees
| Area | Order value | Delivery fee |
|---|---|---|
| Dubai | AED 100 or more | Free |
| Dubai | Below AED 100 | AED 20 |
| Other non-remote UAE locations | AED 350 or more | Free |
| Other non-remote UAE locations | Below AED 350 | AED 20 |
| Listed remote areas | Any order value | AED 40 |
Delivery times
| Area | Estimated delivery time |
|---|---|
| Dubai | Next-business-day delivery. Order before 4:30 PM UAE time, Monday to Friday. The delivery window is 12:00 PM–10:00 PM. |
| Other non-remote UAE locations | 1–3 business days. |
| Listed remote areas | Up to 5 business days. |
Dubai orders placed on Friday or Saturday are delivered on Monday.
Remote-area delivery
Deliveries to the following areas may take up to 5 business days and are subject to an AED 40 delivery fee:
- Abu Dhabi
- Al Ain
- Fujairah
- Gayathi
- Liwa
- Mirfa
- Zayed City
- Shahma
- Sweihan
- Dhaid
- Madam
- Hatta
- Umm Al Quwain
- Ras Al Khaimah
- Al Jeer
- Al Ghail
- Al Qir
- Ghalilah
- Modafanah (Oman border)
- Shuiab
- Thuban
- Markaniya
- Khatim
- Tarif
- Nahel
- Habshan
- Al Khazna
If you're unsure whether your location is classified as a remote area, please contact us before placing your order.
Tracking
Once your order is dispatched, you will receive a delivery notification and tracking details where available.