Acana Adult Recipe Dry Dog Food

Acana Adult Recipe Dry Dog Food - Premium Grain-Free Dry Dog Food, 2kg

Product Description:

Elevate your dog's diet with Acana Adult Dog Chicken and Greens, a biologically appropriate feast for all breeds and life stages. Inspired by the natural diet of wild dogs, this grain and gluten-free dry dog food is packed with free-run chicken, wild-caught flounder, and cage-free eggs. Each bite promotes lean muscle mass and overall well-being, ensuring your dog stays healthy, happy, and strong.

Key Benefits:

• Biologically Appropriate: Modeled after the natural diet of wild dogs, featuring free-run chicken, wild-caught flounder, and cage-free eggs.
• Grain and Gluten-Free: Supports lean muscle mass and peak physical conditioning without unnecessary fillers.
• Locally Sourced Ingredients: Sourced from trusted farmers and fishers in the region, delivered fresh or raw.
• Rich in Meat Proteins: Provides high-quality protein sources for overall health and vitality.
• Award-Winning Preparation: Made in Canada's award-winning kitchens using the freshest ingredients to ensure your dog's health and happiness.

Ingredients:

This premium dog food includes fresh chicken meat, chicken meal, turkey meal, red lentils, whole green peas, field beans, fresh chicken giblets, herring meal, chicken fat, green lentils, whole yellow peas, fresh whole eggs, whole fresh flounder, herring oil, sun-cured alfalfa, pea fiber, new chicken cartilage, dried brown kelp, fresh whole pumpkin, fresh whole butternut squash, fresh whole parsnips, fresh kale, fresh spinach, fresh mustard greens, fresh turnip greens, fresh whole carrots, fresh red delicious apples, fresh Bartlett pears, freeze-dried chicken liver, freeze-dried turkey liver, fresh whole cranberries, fresh whole blueberries, chicory root, turmeric, milk thistle, burdock root, lavender, marshmallow root, and rose hips.

Product Details:

• Brand: Acana
• Size: 2kg and 11.4kg Bag
• Pet Life Stages: Adult
• Breed Recommendation: All Dog Breeds
• Food Type: Dry Dog Food

Unlock your dog's primal nature with Acana Adult Dog Chicken and Greens, where biologically appropriate nutrition meets exceptional taste. Order now and provide your dog with a meal that supports their health and vitality.

Shipping Policy

At Petz.ae, we deliver across the United Arab Emirates (UAE).

Shipping Area

We currently ship within the United Arab Emirates (UAE) only.

Delivery Fees & Free Delivery Thresholds

• Dubai: Free delivery for orders above AED 100. Orders below AED 120: AED 20.
• Rest of UAE: Free delivery for orders above AED 350. Orders below AED 350: AED 20.

Next Business Day Delivery

• Order cut-off: Before 4:30 PM UAE time (Monday to Friday).
• Delivery window: 12:00 PM – 10:00 PM the next business day.
• Weekend handling: Orders placed on Friday or Saturday are delivered on Monday.

Remote Area Delivery (AED 40 Fee)

Deliveries to the following areas may take up to 5 business days and are subject to a AED 40 delivery fee:

• Abu Dhabi
• Al Ain
• Fujairah
• Gayathi
• Liwa
• Mirfa
• Zayed City
• Shahma
• Sweihan
• Dhaid
• Madam
• Hatta
• Umm Al Quwain
• Ras Al Khaimah
• Al Jeer
• Al Ghail
• Al Qir
• Ghalilah
• Modafanah (Oman border)
• Shuiab
• Thuban
• Markaniya
• Khatim
• Tarif
• Nahel
• Habshan
• Al Khazna

If you're unsure whether your location is classified as a remote area, please contact us before placing your order.

Tracking

Once your order is dispatched, you will receive a delivery notification and tracking details where available.

Exchange Policy

We only offer exchanges if an item has a manufacturing defect or arrives damaged.

To request an exchange for the same product, email woof@petz.ae with your order details and clear photos of the issue.

Return & Refund Policy

We aim to deliver products you’ll love. If you’re not satisfied, please review the return rules below before submitting a request.

Return Window (Same-Day of Delivery)

Returns are accepted on the same day your order is delivered only. After this period, returns, exchanges, and refunds will not be accepted.

Request Deadline

Return requests must be submitted on the same day of delivery. Email woof@petz.ae with your order details.

Conditions for Returns

All returned products must be:

• Unused, undamaged, and unaltered
• In the original packaging
• Returned with all included parts and accessories (if applicable)

All returns are inspected upon receipt. Items that do not meet these conditions are not eligible for a refund and may be returned to the sender.

Items Not Eligible for Returns

The following products cannot be returned, exchanged, or refunded:

• Sale items / final sale items
• Food products
• Customized items
• Animal crates and cages
• Items shipped outside the UAE

Return Pickup & Fees

• Original shipping costs are non-refundable.
• Returns are handled via courier pickup/return shipping arranged by us (where available).
• A flat return pickup/return shipping fee of AED 20 applies.

If a return is approved, the AED 20 fee may be deducted from your refund where applicable.

How to Request a Return

1. Email us: Send your request to woof@petz.ae on the same day of delivery.
2. Include: Order number, reason for return, and product details (name, SKU, quantity).
3. Return authorization: If approved, we will confirm the return and the pickup/return shipping process. Requests outside the same-day window will not be processed.

Refund Processing

Once we receive and inspect the returned item(s), we’ll confirm whether the return is approved.

• Cash payments: Store credit issued within 3 working days after approval.
• Credit/Debit card payments: Refund issued to the original card within 10 to 45 days, depending on your bank’s processing timelines.

Order Cancellation

You may cancel your order at any time before it is dispatched. After dispatch, cancellations are no longer possible.

Contact

If you need help, email woof@petz.ae.