Bio Groom Bio-Med Veterinary Dog Shampoo

Product Description: 

Introducing Bio-Groom Bio-Med Veterinary Dog Shampoo, your solution to common skin disorders in dogs. Specially formulated with tar and sulfur, this medicated shampoo effectively relieves itching, redness, and scaling associated with various skin conditions, including fleabite dermatitis, seborrhea, and psoriasis. Our veterinary-strength formula offers relief while being gentle on your pet's skin and coat.

Key Benefits:

• Effective Relief: Formulated with pharmaceutical-grade tar and sulfur, proven to alleviate itching and discomfort caused by skin disorders.
• Gentle Formula: Our exceptionally mild shampoo base suits skin and hair irritated by scratching and matting.
• Controls Symptoms: It helps control the symptoms of dandruff (seborrheic dermatitis) and prevents the itching and biting that dogs often resort to for relief.
• pH-Balanced: Our shampoo is pH-balanced and gentle on sensitive skin, ensuring maximum safety and comfort for your pet.
• Easy to Use: Wet your dog's coat, apply the shampoo, massage well, and rinse thoroughly. Repeat as directed by your veterinarian for best results.

How to Use:

1. Shake well before use.
2. Wet your dog's coat thoroughly with warm water.
3. Apply enough Bio-Med to obtain a good lather.
4. Massage well into your dog's hair and let sit for 3-5 minutes.
5. Rinse and repeat if necessary.
6. Use once or twice weekly or as your veterinarian directs to prevent recurrence.

Ingredients:

• Active Ingredient & Purpose: Coal tar 0.5% – Anti-seborrheic dermatitis
• Inactive Ingredients: Water, Disodium Cocamphodiacetate, Sodium Lauryl Sulfate, Lauramide MEA, Polysorbate 20, Fragrance.

Product Details: 

• Brand: Bio-Groom
• Size: 8 oz
• Pet Life Stages: All Life Stages
• Breed Recommendation: All Dog Breeds
• Type: Dog Shampoo

Say goodbye to discomfort and hello to relief with Bio-Groom Bio-Med Veterinary Dog Shampoo. Order now to soothe your pet's skin and restore their coat's health and vitality.

Shipping Policy

At Petz.ae, we deliver across the United Arab Emirates (UAE).

Shipping Area

We currently ship within the United Arab Emirates (UAE) only.

Delivery Fees & Free Delivery Thresholds

• Dubai: Free delivery for orders above AED 100. Orders below AED 120: AED 20.
• Rest of UAE: Free delivery for orders above AED 350. Orders below AED 350: AED 20.

Next Business Day Delivery

• Order cut-off: Before 4:30 PM UAE time (Monday to Friday).
• Delivery window: 12:00 PM – 10:00 PM the next business day.
• Weekend handling: Orders placed on Friday or Saturday are delivered on Monday.

Remote Area Delivery (AED 40 Fee)

Deliveries to the following areas may take up to 5 business days and are subject to a AED 40 delivery fee:

• Abu Dhabi
• Al Ain
• Fujairah
• Gayathi
• Liwa
• Mirfa
• Zayed City
• Shahma
• Sweihan
• Dhaid
• Madam
• Hatta
• Umm Al Quwain
• Ras Al Khaimah
• Al Jeer
• Al Ghail
• Al Qir
• Ghalilah
• Modafanah (Oman border)
• Shuiab
• Thuban
• Markaniya
• Khatim
• Tarif
• Nahel
• Habshan
• Al Khazna

If you're unsure whether your location is classified as a remote area, please contact us before placing your order.

Tracking

Once your order is dispatched, you will receive a delivery notification and tracking details where available.

Exchange Policy

We only offer exchanges if an item has a manufacturing defect or arrives damaged.

To request an exchange for the same product, email woof@petz.ae with your order details and clear photos of the issue.

Return & Refund Policy

We aim to deliver products you’ll love. If you’re not satisfied, please review the return rules below before submitting a request.

Return Window (Same-Day of Delivery)

Returns are accepted on the same day your order is delivered only. After this period, returns, exchanges, and refunds will not be accepted.

Request Deadline

Return requests must be submitted on the same day of delivery. Email woof@petz.ae with your order details.

Conditions for Returns

All returned products must be:

• Unused, undamaged, and unaltered
• In the original packaging
• Returned with all included parts and accessories (if applicable)

All returns are inspected upon receipt. Items that do not meet these conditions are not eligible for a refund and may be returned to the sender.

Items Not Eligible for Returns

The following products cannot be returned, exchanged, or refunded:

• Sale items / final sale items
• Food products
• Customized items
• Animal crates and cages
• Items shipped outside the UAE

Return Pickup & Fees

• Original shipping costs are non-refundable.
• Returns are handled via courier pickup/return shipping arranged by us (where available).
• A flat return pickup/return shipping fee of AED 20 applies.

If a return is approved, the AED 20 fee may be deducted from your refund where applicable.

How to Request a Return

1. Email us: Send your request to woof@petz.ae on the same day of delivery.
2. Include: Order number, reason for return, and product details (name, SKU, quantity).
3. Return authorization: If approved, we will confirm the return and the pickup/return shipping process. Requests outside the same-day window will not be processed.

Refund Processing

Once we receive and inspect the returned item(s), we’ll confirm whether the return is approved.

• Cash payments: Store credit issued within 3 working days after approval.
• Credit/Debit card payments: Refund issued to the original card within 10 to 45 days, depending on your bank’s processing timelines.

Order Cancellation

You may cancel your order at any time before it is dispatched. After dispatch, cancellations are no longer possible.

Contact

If you need help, email woof@petz.ae.