Bio Groom Protein Lanolin Tear Free Dog Shampoo

Product Description:

Introducing Bio-Groom Protein Lanolin Tear-Free Dog Shampoo, the original sulfate-free pet shampoo trusted by pet owners since 1971. Specially formulated with care, this tear-free, sulfate-free shampoo provides a gentle yet effective cleansing experience for your furry friend.

Key Benefits:

• Tear-Free Formula: Gentle and mild, this tear-free formula ensures a stress-free bathing experience for your pet, making bath time enjoyable for you and your furry companion.
• Moisturizing and Nourishing: Enriched with lanolin and coconut oil, this shampoo moisturizes and nourishes your pet's coat, leaving it soft, shiny, and healthy-looking.
• Color-Enhancing: Highlights all colors and moisturizes all coats, enhancing the natural beauty of your pet's fur while adding body and luster.
• Quick-Rinse Formula: Rinses out quickly and completely, leaving no residue behind for a clean, fresh-smelling coat.
• Natural Ingredients: This product is formulated with natural cleansers derived from 100% biodegradable coconut oil, ensuring a gentle yet effective cleanse without stripping the skin's natural oils.
• Safe and Cruelty-Free: This shampoo is cruelty-free, soap-free, and free of parabens and artificial thickeners, making it safe for puppies, kittens, and the environment.

How to Use:

1. Wet your pet's hair thoroughly with warm water.
2. Apply shampoo and work well through the coat, massaging gently to create a rich lather.
3. Rinse thoroughly with lukewarm water until the water runs clear.
4. Follow with a conditioner and dry your pet's coat as usual for best results.
5. It can be used as-is or diluted with up to 4 parts water per 1 part shampoo, depending on your pet's coat type and needs.

Ingredients:

• Purified Water, Disodium Cocoamphodiacetate, Decyl Glucoside, Alpha Olefin Sulfonate, Cocamidopropyl Hydroxysultaine, Polysorbate 20, Hydrolyzed Soy Protein, Choleth-24, Ceteth-24, Phenoxyethanol, Fragrance.
• Free of parabens and artificial thickeners.

Product Details:

• Brand: Bio-Groom
• Size: 12 oz
• Pet Life Stages: All Life Stages
• Breed Recommendation: All Dog Breeds
• Type: Dog Shampoo

Pamper your pet with the gentle care of Bio-Groom Protein Lanolin Tear-Free Dog Shampoo. Order now for a clean, healthy, and lustrous coat your pet will love.

Shipping Policy

At Petz.ae, we deliver across the United Arab Emirates (UAE).

Shipping Area

We currently ship within the United Arab Emirates (UAE) only.

Delivery Fees & Free Delivery Thresholds

• Dubai: Free delivery for orders above AED 100. Orders below AED 120: AED 20.
• Rest of UAE: Free delivery for orders above AED 350. Orders below AED 350: AED 20.

Next Business Day Delivery

• Order cut-off: Before 4:30 PM UAE time (Monday to Friday).
• Delivery window: 12:00 PM – 10:00 PM the next business day.
• Weekend handling: Orders placed on Friday or Saturday are delivered on Monday.

Remote Area Delivery (AED 40 Fee)

Deliveries to the following areas may take up to 5 business days and are subject to a AED 40 delivery fee:

• Abu Dhabi
• Al Ain
• Fujairah
• Gayathi
• Liwa
• Mirfa
• Zayed City
• Shahma
• Sweihan
• Dhaid
• Madam
• Hatta
• Umm Al Quwain
• Ras Al Khaimah
• Al Jeer
• Al Ghail
• Al Qir
• Ghalilah
• Modafanah (Oman border)
• Shuiab
• Thuban
• Markaniya
• Khatim
• Tarif
• Nahel
• Habshan
• Al Khazna

If you're unsure whether your location is classified as a remote area, please contact us before placing your order.

Tracking

Once your order is dispatched, you will receive a delivery notification and tracking details where available.

Exchange Policy

We only offer exchanges if an item has a manufacturing defect or arrives damaged.

To request an exchange for the same product, email woof@petz.ae with your order details and clear photos of the issue.

Return & Refund Policy

We aim to deliver products you’ll love. If you’re not satisfied, please review the return rules below before submitting a request.

Return Window (Same-Day of Delivery)

Returns are accepted on the same day your order is delivered only. After this period, returns, exchanges, and refunds will not be accepted.

Request Deadline

Return requests must be submitted on the same day of delivery. Email woof@petz.ae with your order details.

Conditions for Returns

All returned products must be:

• Unused, undamaged, and unaltered
• In the original packaging
• Returned with all included parts and accessories (if applicable)

All returns are inspected upon receipt. Items that do not meet these conditions are not eligible for a refund and may be returned to the sender.

Items Not Eligible for Returns

The following products cannot be returned, exchanged, or refunded:

• Sale items / final sale items
• Food products
• Customized items
• Animal crates and cages
• Items shipped outside the UAE

Return Pickup & Fees

• Original shipping costs are non-refundable.
• Returns are handled via courier pickup/return shipping arranged by us (where available).
• A flat return pickup/return shipping fee of AED 20 applies.

If a return is approved, the AED 20 fee may be deducted from your refund where applicable.

How to Request a Return

1. Email us: Send your request to woof@petz.ae on the same day of delivery.
2. Include: Order number, reason for return, and product details (name, SKU, quantity).
3. Return authorization: If approved, we will confirm the return and the pickup/return shipping process. Requests outside the same-day window will not be processed.

Refund Processing

Once we receive and inspect the returned item(s), we’ll confirm whether the return is approved.

• Cash payments: Store credit issued within 3 working days after approval.
• Credit/Debit card payments: Refund issued to the original card within 10 to 45 days, depending on your bank’s processing timelines.

Order Cancellation

You may cancel your order at any time before it is dispatched. After dispatch, cancellations are no longer possible.

Contact

If you need help, email woof@petz.ae.