JR Pet Products Braided Ostrich Dog Chew Treats 5 Pack

JR Pet Products Braided Ostrich Dog Treats (5 pieces in a pack) are long-lasting dog chew treats made from braided ostrich meat tendon. The product is supplied as a pack of five twisters.

The manufacturer describes these braided ostrich twisters as being made from 100% ostrich meat and positioned as a novel protein source. Each twister is stated as measuring approximately 7 inches in length and weighing between 25–30g.

According to the provided information, the braided format is intended to support dental cleaning and natural teeth flossing during chewing. The product is stated as suitable for dogs of all ages and puppies from 3 months of age when fed appropriately.

Product Information

• Brand: JR Pet Products
• Product name: Braided Ostrich
• Product type: Dog chew treats
• Pack size: 5 pieces
• Format: Braided ostrich meat tendon twisters

Stated Use & Suitability

• Presented as a long-lasting chew
• Stated as suitable for dogs of all ages
• Stated as suitable for puppies from 3 months

Manufacturer Statements

• 5 x 7 inch braided ostrich meat tendon twisters
• 100% ostrich meat
• Novel protein source
• Very low in fat and extremely high in lean protein
• Hypoallergenic
• Grain and gluten free
• Promotes dental cleaning and oral hygiene
• Aids with natural teeth flossing
• Low odour, non-greasy, no mess
• Composition: 100% ostrich
• Typical analysis: Protein 98.78%, Fat 0.46%, Ash 0.61%
• Responsibly sourced by JR Pet Products from a sustainable ostrich farm in South Africa

As with all natural chews, the manufacturer recommends supervising dogs while feeding and ensuring fresh, clean drinking water is always available. When introducing a bone or chew product, feeding should be introduced gradually with chew sessions increased slowly.

Shipping Policy

At Petz.ae, we deliver across the United Arab Emirates (UAE).

Shipping Area

We currently ship within the United Arab Emirates (UAE) only.

Delivery Fees & Free Delivery Thresholds

• Dubai: Free delivery for orders above AED 100. Orders below AED 120: AED 20.
• Rest of UAE: Free delivery for orders above AED 350. Orders below AED 350: AED 20.

Next Business Day Delivery

• Order cut-off: Before 4:30 PM UAE time (Monday to Friday).
• Delivery window: 12:00 PM – 10:00 PM the next business day.
• Weekend handling: Orders placed on Friday or Saturday are delivered on Monday.

Remote Area Delivery (AED 40 Fee)

Deliveries to the following areas may take up to 5 business days and are subject to a AED 40 delivery fee:

• Abu Dhabi
• Al Ain
• Fujairah
• Gayathi
• Liwa
• Mirfa
• Zayed City
• Shahma
• Sweihan
• Dhaid
• Madam
• Hatta
• Umm Al Quwain
• Ras Al Khaimah
• Al Jeer
• Al Ghail
• Al Qir
• Ghalilah
• Modafanah (Oman border)
• Shuiab
• Thuban
• Markaniya
• Khatim
• Tarif
• Nahel
• Habshan
• Al Khazna

If you're unsure whether your location is classified as a remote area, please contact us before placing your order.

Tracking

Once your order is dispatched, you will receive a delivery notification and tracking details where available.

Exchange Policy

We only offer exchanges if an item has a manufacturing defect or arrives damaged.

To request an exchange for the same product, email woof@petz.ae with your order details and clear photos of the issue.

Return & Refund Policy

We aim to deliver products you’ll love. If you’re not satisfied, please review the return rules below before submitting a request.

Return Window (Same-Day of Delivery)

Returns are accepted on the same day your order is delivered only. After this period, returns, exchanges, and refunds will not be accepted.

Request Deadline

Return requests must be submitted on the same day of delivery. Email woof@petz.ae with your order details.

Conditions for Returns

All returned products must be:

• Unused, undamaged, and unaltered
• In the original packaging
• Returned with all included parts and accessories (if applicable)

All returns are inspected upon receipt. Items that do not meet these conditions are not eligible for a refund and may be returned to the sender.

Items Not Eligible for Returns

The following products cannot be returned, exchanged, or refunded:

• Sale items / final sale items
• Food products
• Customized items
• Animal crates and cages
• Items shipped outside the UAE

Return Pickup & Fees

• Original shipping costs are non-refundable.
• Returns are handled via courier pickup/return shipping arranged by us (where available).
• A flat return pickup/return shipping fee of AED 20 applies.

If a return is approved, the AED 20 fee may be deducted from your refund where applicable.

How to Request a Return

1. Email us: Send your request to woof@petz.ae on the same day of delivery.
2. Include: Order number, reason for return, and product details (name, SKU, quantity).
3. Return authorization: If approved, we will confirm the return and the pickup/return shipping process. Requests outside the same-day window will not be processed.

Refund Processing

Once we receive and inspect the returned item(s), we’ll confirm whether the return is approved.

• Cash payments: Store credit issued within 3 working days after approval.
• Credit/Debit card payments: Refund issued to the original card within 10 to 45 days, depending on your bank’s processing timelines.

Order Cancellation

You may cancel your order at any time before it is dispatched. After dispatch, cancellations are no longer possible.

Contact

If you need help, email woof@petz.ae.