Kong Naturals Double Cat Scratcher

Introducing KONG Naturals Double Cat Scratcher: The Ultimate Feline Playground in Dubai

Product Description:

Elevate your cat's scratching experience with the KONG Naturals Double Cat Scratcher. Designed to fulfill your cat's natural scratching instincts, this environmentally friendly scratcher is crafted from renewable resources and is recyclable, making it a responsible choice for eco-conscious pet owners in Dubai and the UAE.

Key Benefits:

1. Satisfies Natural Instincts: Say goodbye to scratched furniture! This double-sided cat scratcher provides ample space for your feline friend to indulge their natural scratching urges, promoting healthy claw maintenance and muscle stretching.

2. Reversible for Extended Use: Reversible scratch pads extend the life of your cat's favorite scratching spot. When one side becomes worn, flip it over for a fresh surface, ensuring long-lasting enjoyment for your cat.

3. Encourages Appropriate Behavior: Redirect your cat's scratching behavior from your furniture onto this designated scratching surface. You'll foster appropriate scratching habits and maintain a harmonious home environment by offering a suitable outlet for scratching.

4. Infused with Premium Catnip: Enhance your cat's playtime experience with KONG Premium North American Catnip, infused into the scratcher to entice and engage your furry friend. Watch as they pounce, play, and roll with joy.

5. Environmentally Friendly: Made from ecologically friendly materials, this cat scratcher supports sustainable practices while providing endless entertainment for your cat. You can feel good about your purchase knowing that you're making a positive impact on the planet.

Why It Matters:

Scratching is an essential behavior for cats, serving practical and emotional needs. By investing in a high-quality scratcher like the KONG Naturals Double Cat Scratcher, you prioritize your cat's well-being and preserve your furniture from damage.

Product Details:

• Brand: Hunter
• Sizes: 50.1 x 24.7 cm
• Pet Life Stages: All Life Stages
• Breed Recommendation: All Breeds
• Product Type:

Indulge your feline companion with the ultimate scratching paradise. With its double-sided design, eco-friendly materials, and premium catnip infusion, the KONG Naturals Double Cat Scratcher will become your cat's new favorite hangout spot.

Shipping Policy

At Petz.ae, we deliver across the United Arab Emirates (UAE).

Shipping Area

We currently ship within the United Arab Emirates (UAE) only.

Delivery Fees & Free Delivery Thresholds

• Dubai: Free delivery for orders above AED 120. Orders below AED 120: AED 20.
• Rest of UAE: Free delivery for orders above AED 350. Orders below AED 350: AED 20.

Next Business Day Delivery

• Order cut-off: Before 4:30 PM UAE time (Monday to Friday).
• Delivery window: 12:00 PM – 10:00 PM the next business day.
• Weekend handling: Orders placed on Friday or Saturday are delivered on Monday.

Standard Delivery

• Within city limits: Up to 3 business days.
• Remote areas: Up to 5 business days.

Remote Area Delivery (AED 40 Fee)

Deliveries to the following areas may take up to 5 business days and are subject to a AED 40 delivery fee:

• Abu Dhabi
• Al Ain
• Fujairah
• Gayathi
• Liwa
• Mirfa
• Zayed City
• Shahma
• Sweihan
• Dhaid
• Madam
• Hatta
• Umm Al Quwain
• Ras Al Khaimah
• Al Jeer
• Al Ghail
• Al Qir
• Ghalilah
• Modafanah (Oman border)
• Shuiab
• Thuban
• Markaniya
• Khatim
• Tarif
• Nahel
• Habshan
• Al Khazna

If you're unsure whether your location is classified as a remote area, please contact us before placing your order.

Tracking

Once your order is dispatched, you will receive a delivery notification and tracking details where available.

Exchange Policy

We only offer exchanges if an item has a manufacturing defect or arrives damaged.

To request an exchange for the same product, email woof@petz.ae with your order details and clear photos of the issue.

Return & Refund Policy

We aim to deliver products you’ll love. If you’re not satisfied, please review the return rules below before submitting a request.

Return Window (Same-Day of Delivery)

Returns are accepted on the same day your order is delivered only. After this period, returns, exchanges, and refunds will not be accepted.

Request Deadline

Return requests must be submitted on the same day of delivery. Email woof@petz.ae with your order details.

Conditions for Returns

All returned products must be:

• Unused, undamaged, and unaltered
• In the original packaging
• Returned with all included parts and accessories (if applicable)

All returns are inspected upon receipt. Items that do not meet these conditions are not eligible for a refund and may be returned to the sender.

Items Not Eligible for Returns

The following products cannot be returned, exchanged, or refunded:

• Sale items / final sale items
• Food products
• Customized items
• Animal crates and cages
• Items shipped outside the UAE

Return Pickup & Fees

• Original shipping costs are non-refundable.
• Returns are handled via courier pickup/return shipping arranged by us (where available).
• A flat return pickup/return shipping fee of AED 20 applies.

If a return is approved, the AED 20 fee may be deducted from your refund where applicable.

How to Request a Return

1. Email us: Send your request to woof@petz.ae on the same day of delivery.
2. Include: Order number, reason for return, and product details (name, SKU, quantity).
3. Return authorization: If approved, we will confirm the return and the pickup/return shipping process. Requests outside the same-day window will not be processed.

Refund Processing

Once we receive and inspect the returned item(s), we’ll confirm whether the return is approved.

• Cash payments: Store credit issued within 3 working days after approval.
• Credit/Debit card payments: Refund issued to the original card within 10 to 45 days, depending on your bank’s processing timelines.

Order Cancellation

You may cancel your order at any time before it is dispatched. After dispatch, cancellations are no longer possible.

Contact

If you need help, email woof@petz.ae.