Scruffs Cool Dog Mat

Scruffs Cool Dog Mat: Beat the Heat for Your Beloved Pet

As the scorching summer months approach, your furry companion deserves a cool oasis. Introducing the Scruffs® Cool Dog Mat, meticulously designed to provide unparalleled relief for your pet in the sweltering heat. Filled with a non-toxic gel, this self-cooling mat offers a refreshing surface typically 5-10 degrees cooler than room temperature.

Key Features:

1. Cooling Comfort:

   • Engineered to alleviate the discomfort of heat during summer.
   • Non-toxic gel filling ensures a soothing experience for your pet.

1. Temperature Regulation:

   • The self-cooling mat stays remarkably cooler than room temperature.
   • Maintains its cooling properties for approximately 1 hour, adapting to varying environments.

1. Convenient Reset:

   • There is no need to freeze or refrigerate the mat.
   • Leave the mat unused for 1 hour to reset its cooling properties.

1. Versatile Use:

   • It can be used independently or placed atop an existing pet bed.
   • Suitable for integration into a pet carrier, ensuring comfort on the go.

Material:

• Cover: Ballistic Nylon
• Gel: 98% water, 2% non-toxic medical-grade

Washing Instructions:

• Easy-to-clean design.
• Wipe the cover with a cloth and soapy water, then rinse with clean water before use.

Size Information:

• Small: 50 x 40cm / 19.5" x 16"
• Medium: 77 x 62cm / 30" x 24.5"
• Large: 92 x 69cm / 36" x 27"
• X-Large: 120 x 75cm / 47" x 29.5"

Note: Images are for representation; please refer to size and measurement details to determine the ideal fit for your pet.

Product Details:

• Brand: Scruffs
• Sizes: Small, Medium, Large, X-Large
• Pet Life Stages: Suitable for all Dog Breeds
• Type: Dog Mat

Give your pet the gift of relaxed comfort with the Scruffs Cool Dog Mat—a thoughtful solution for hot summer days.

Shipping Policy

At Petz.ae, we deliver across the United Arab Emirates (UAE).

Shipping Area

We currently ship within the United Arab Emirates (UAE) only.

Delivery Fees & Free Delivery Thresholds

• Dubai: Free delivery for orders above AED 100. Orders below AED 120: AED 20.
• Rest of UAE: Free delivery for orders above AED 350. Orders below AED 350: AED 20.

Next Business Day Delivery

• Order cut-off: Before 4:30 PM UAE time (Monday to Friday).
• Delivery window: 12:00 PM – 10:00 PM the next business day.
• Weekend handling: Orders placed on Friday or Saturday are delivered on Monday.

Remote Area Delivery (AED 40 Fee)

Deliveries to the following areas may take up to 5 business days and are subject to a AED 40 delivery fee:

• Abu Dhabi
• Al Ain
• Fujairah
• Gayathi
• Liwa
• Mirfa
• Zayed City
• Shahma
• Sweihan
• Dhaid
• Madam
• Hatta
• Umm Al Quwain
• Ras Al Khaimah
• Al Jeer
• Al Ghail
• Al Qir
• Ghalilah
• Modafanah (Oman border)
• Shuiab
• Thuban
• Markaniya
• Khatim
• Tarif
• Nahel
• Habshan
• Al Khazna

If you're unsure whether your location is classified as a remote area, please contact us before placing your order.

Tracking

Once your order is dispatched, you will receive a delivery notification and tracking details where available.

Exchange Policy

We only offer exchanges if an item has a manufacturing defect or arrives damaged.

To request an exchange for the same product, email woof@petz.ae with your order details and clear photos of the issue.

Return & Refund Policy

We aim to deliver products you’ll love. If you’re not satisfied, please review the return rules below before submitting a request.

Return Window (Same-Day of Delivery)

Returns are accepted on the same day your order is delivered only. After this period, returns, exchanges, and refunds will not be accepted.

Request Deadline

Return requests must be submitted on the same day of delivery. Email woof@petz.ae with your order details.

Conditions for Returns

All returned products must be:

• Unused, undamaged, and unaltered
• In the original packaging
• Returned with all included parts and accessories (if applicable)

All returns are inspected upon receipt. Items that do not meet these conditions are not eligible for a refund and may be returned to the sender.

Items Not Eligible for Returns

The following products cannot be returned, exchanged, or refunded:

• Sale items / final sale items
• Food products
• Customized items
• Animal crates and cages
• Items shipped outside the UAE

Return Pickup & Fees

• Original shipping costs are non-refundable.
• Returns are handled via courier pickup/return shipping arranged by us (where available).
• A flat return pickup/return shipping fee of AED 20 applies.

If a return is approved, the AED 20 fee may be deducted from your refund where applicable.

How to Request a Return

1. Email us: Send your request to woof@petz.ae on the same day of delivery.
2. Include: Order number, reason for return, and product details (name, SKU, quantity).
3. Return authorization: If approved, we will confirm the return and the pickup/return shipping process. Requests outside the same-day window will not be processed.

Refund Processing

Once we receive and inspect the returned item(s), we’ll confirm whether the return is approved.

• Cash payments: Store credit issued within 3 working days after approval.
• Credit/Debit card payments: Refund issued to the original card within 10 to 45 days, depending on your bank’s processing timelines.

Order Cancellation

You may cancel your order at any time before it is dispatched. After dispatch, cancellations are no longer possible.

Contact

If you need help, email woof@petz.ae.