Scruffs Cool Dog Mat

Scruffs Cool Dog Mat: Beat the Heat for Your Beloved Pet

As the scorching summer months approach, your furry companion deserves a cool oasis. Introducing the Scruffs® Cool Dog Mat, meticulously designed to provide unparalleled relief for your pet in the sweltering heat. Filled with a non-toxic gel, this self-cooling mat offers a refreshing surface typically 5-10 degrees cooler than room temperature.

Key Features:

1. Cooling Comfort:

   • Engineered to alleviate the discomfort of heat during summer.
   • Non-toxic gel filling ensures a soothing experience for your pet.

1. Temperature Regulation:

   • The self-cooling mat stays remarkably cooler than room temperature.
   • Maintains its cooling properties for approximately 1 hour, adapting to varying environments.

1. Convenient Reset:

   • There is no need to freeze or refrigerate the mat.
   • Leave the mat unused for 1 hour to reset its cooling properties.

1. Versatile Use:

   • It can be used independently or placed atop an existing pet bed.
   • Suitable for integration into a pet carrier, ensuring comfort on the go.

Material:

• Cover: Ballistic Nylon
• Gel: 98% water, 2% non-toxic medical-grade

Washing Instructions:

• Easy-to-clean design.
• Wipe the cover with a cloth and soapy water, then rinse with clean water before use.

Size Information:

• Small: 50 x 40cm / 19.5" x 16"
• Medium: 77 x 62cm / 30" x 24.5"
• Large: 92 x 69cm / 36" x 27"
• X-Large: 120 x 75cm / 47" x 29.5"

Note: Images are for representation; please refer to size and measurement details to determine the ideal fit for your pet.

Product Details:

• Brand: Scruffs
• Sizes: Small, Medium, Large, X-Large
• Pet Life Stages: Suitable for all Dog Breeds
• Type: Dog Mat

Give your pet the gift of relaxed comfort with the Scruffs Cool Dog Mat—a thoughtful solution for hot summer days.

Delivery Policy

Dubai & Sharjah

FREE Delivery for orders AED 120 or above.

Orders under AED 120 will incur a AED 25 delivery fee.

Orders placed before 5 pm are delivered the next day (subject to stock availability).

Orders placed after 5 pm are delivered within two days.

Orders placed on Friday will be delivered on Monday.

Other Emirates

Deliveries require 1-3 working days (subject to stock availability).

Out-of-Stock Items

If items become unavailable, we will notify you promptly. You may:

Receive a refund via the original payment method.

Select an alternative product (price differences will be adjusted accordingly).

Exchange Policy

Exchanges are provided only for items with manufacturing defects or delivery damage. To request an exchange for the same product, please immediately contact us at woof@petz.ae with your order details.

Return Policy

Return Window

Returns must be requested within 1 day of receiving your delivery.

(Late return requests will not be accepted.)

Conditions for Returns

Items must:

Be unused, unopened, undamaged, and unaltered.

Include original packaging and tags.

Be accompanied by proof of purchase (invoice, receipt, or email confirmation).

Items will be inspected upon receipt. Returns not meeting these criteria will be rejected and returned to you.

Items Not Accepted for Return

• Animal crates and cages
• Sale items
• Customized items
• Food products
• Items shipped outside the UAE

Return Shipping Fees

Original delivery charges are non-refundable.

Customers are responsible for return shipping costs.

Petz.ae can arrange return pickup for AED 30, deducted from your refund.

How to Request a Return

woof@petz.ae within of delivery, providing:

Reason for Return

Return Number. (Returns without a Return Number will not be processed.)

(Returns are processed within 7 working days upon receipt.)

Refund Policy

Approved refunds will be processed as follows:

Cash Payments: Refund issued as store credit within 3 working days.

Credit/Debit Card Payments: Refund credited to original payment method within 10-45 days, depending on your bank.

Order Cancellation Policy

Orders may be cancelled any time before dispatch. Once dispatched, cancellation is not possible. Refunds for cancelled orders will be issued via your original payment method.

For further assistance, please contact: woof@petz.ae