VetIQ Tear Stain Cleaner for Cats & Dogs
VetIQ Tear Stain Cleaner for Cats & Dogs in Dubai: Restore Your Pet's Natural Beauty Product Description: Experience the transformative power of VetIQ Tear Stain Cleaner, meticulously crafted to eliminate unsightly tear stains and restore your pet's natural beauty. Our gentle and non-toxic formula is specially designed for cats and...
Delivery Notice: Orders for Royal Canin, Catit, All For Paws, Beaphar, Flexi, JR Pet Products, Lintbells, and MPS must be placed by 4:30 pm for next-day delivery. For other brands, orders are until 11 pm for next-day delivery, except on Sundays.
| Size |
100g |
|---|
Delivery Policy
Dubai & Sharjah
FREE Delivery for orders AED 120 or above.
Orders under AED 120 will incur a AED 25 delivery fee.
Orders placed before 5 pm are delivered the next day (subject to stock availability).
Orders placed after 5 pm are delivered within two days.
Orders placed on Friday will be delivered on Monday.
Other Emirates
Deliveries require 1-3 working days (subject to stock availability).
Out-of-Stock Items
If items become unavailable, we will notify you promptly. You may:
Receive a refund via the original payment method.
Select an alternative product (price differences will be adjusted accordingly).
Exchange Policy
Exchanges are provided only for items with manufacturing defects or delivery damage. To request an exchange for the same product, please immediately contact us at woof@petz.ae with your order details.
Return Policy
Return Window
Returns must be requested within 1 day of receiving your delivery.
(Late return requests will not be accepted.)
Conditions for Returns
Items must:
Be unused, unopened, undamaged, and unaltered.
Include original packaging and tags.
Be accompanied by proof of purchase (invoice, receipt, or email confirmation).
Items will be inspected upon receipt. Returns not meeting these criteria will be rejected and returned to you.
Items Not Accepted for Return
- Animal crates and cages
- Sale items
- Customized items
- Food products
- Items shipped outside the UAE
Return Shipping Fees
Original delivery charges are non-refundable.
Customers are responsible for return shipping costs.
Petz.ae can arrange return pickup for AED 30, deducted from your refund.
How to Request a Return
woof@petz.ae within of delivery, providing:
Reason for Return
Return Number. (Returns without a Return Number will not be processed.)
(Returns are processed within 7 working days upon receipt.)
Refund Policy
Approved refunds will be processed as follows:
Cash Payments: Refund issued as store credit within 3 working days.
Credit/Debit Card Payments: Refund credited to original payment method within 10-45 days, depending on your bank.
Order Cancellation Policy
Orders may be cancelled any time before dispatch. Once dispatched, cancellation is not possible. Refunds for cancelled orders will be issued via your original payment method.
For further assistance, please contact: woof@petz.ae
Petz.ae The Pet Store
We are a leading online pet store offering premium pet products. We are dedicated to enriching the lives of pets and their families today and for generations to come. We feature an ever-growing portfolio of high-quality brands you can trust for your cat or kitten, dog or puppy, and our small pets at every stage of their lives.
