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Shipping Policy

At Petz.ae, we are committed to delivering your pet products efficiently and reliably across the UAE.

🚚 Free Standard Delivery

Within Dubai: Free for orders above AED 100. Orders below this incur a standard fee.

Rest of UAE: Free for orders above AED 350. A standard delivery fee of AED 20 applies if the minimum is not met.

📍 Shipping Area

We currently ship within the United Arab Emirates only.

🚀 Next Day Delivery

Order Cut-off: Place your order before 4:30 PM UAE time (Monday to Friday).

Delivery Window: Between 12:00 PM – 10:00 PM the next business day.

Exclusions: Orders placed on Saturday will be delivered on Monday.

📦 Standard Delivery

Within city limits: Up to 3 business days.

Remote areas: Up to 5 business days.

Tracking: You will receive a delivery notification and tracking number once dispatched.

🌄 Remote Area Delivery (AED 40 Fee)

Deliveries to the following areas may take up to 5 business days and are subject to a AED 40 delivery fee.

If you're unsure whether your location is classified as a remote area, please contact us before placing your order.

🤝 Our Commitment

We strive to provide fast, secure, and convenient delivery. Thank you for choosing Petz.ae – your trusted source for pet supplies in the UAE.