Royal Canin Feline Health Nutrition Sensory Feel Gravy Cat Wet Food Pouches 12 x 85 g

Royal Canin Feline Health Nutrition Sensory Feel Gravy Cat Wet Food Pouches 12 x 85 g is a cat wet food product supplied as a box of 12 pouches of 85 g each, presented as meat-like chunks in gravy.

Product Information

• Brand: Royal Canin
• Product name: Feline Health Nutrition Sensory Feel Gravy
• Product type: Wet Cat Food - Pouches
• Animal: Cat
• Pack size: 12 x 85 g

Stated Use & Suitability

• Adult cats

Manufacturer Statements

• ROYAL CANIN Sensory Feel is formulated with unique textures to help stimulate a cat’s sense of mouthfeel.
• Thanks to innovative manufacturing technology, Sensory Feel includes meat-like chunks in gravy with physical properties that provide textural sensations.
• This formula is designed to match the optimal Macro-Nutrient profile that is instinctively preferred by adult cats.
• This formula contains a combination of nutrients that help support the health of an adult cat’s urinary system.
• ROYAL CANIN Sensory Feel is also available with morsels in jelly for flavour and texture variety.
• Other products in the ROYAL CANIN Sensory range include Sensory Taste and Sensory Smell.
• Mixed feeding of wet and dry food provides a variety of textures.
• Be sure to follow the correct rationing amount to ensure healthy portions.
• Stimulates cats’ mouthfeel with a unique texture.
• A cat’s well-being is enhanced when their diet provides sensorial variation.
• Formulated to match the optimal Macro-Nutrient profile instinctively preferred by adult cats.
• Helps to support a healthy urinary system.
• ADDITIVES (per kg): Nutritional additives: Vitamin D3: 60 IU, Iron: 3 mg, Iodine: 0.35 mg, Copper: 2.8 mg, Manganese: 1 mg, Zinc: 10 mg.
• ANALYTICAL CONSTITUENTS: Protein: 10.5%, Fat content: 2.8%, Crude ash: 1.5%, Crude fibres: 0.5%.

Always supervise your pet during feeding and ensure fresh drinking water is available at all times.

Shipping Policy

At Petz.ae, we deliver across the United Arab Emirates (UAE).

Shipping Area

We currently ship within the United Arab Emirates (UAE) only.

Delivery Fees & Free Delivery Thresholds

• Dubai: Free delivery for orders above AED 100. Orders below AED 120: AED 20.
• Rest of UAE: Free delivery for orders above AED 350. Orders below AED 350: AED 20.

Next Business Day Delivery

• Order cut-off: Before 4:30 PM UAE time (Monday to Friday).
• Delivery window: 12:00 PM – 10:00 PM the next business day.
• Weekend handling: Orders placed on Friday or Saturday are delivered on Monday.

Remote Area Delivery (AED 40 Fee)

Deliveries to the following areas may take up to 5 business days and are subject to a AED 40 delivery fee:

• Abu Dhabi
• Al Ain
• Fujairah
• Gayathi
• Liwa
• Mirfa
• Zayed City
• Shahma
• Sweihan
• Dhaid
• Madam
• Hatta
• Umm Al Quwain
• Ras Al Khaimah
• Al Jeer
• Al Ghail
• Al Qir
• Ghalilah
• Modafanah (Oman border)
• Shuiab
• Thuban
• Markaniya
• Khatim
• Tarif
• Nahel
• Habshan
• Al Khazna

If you're unsure whether your location is classified as a remote area, please contact us before placing your order.

Tracking

Once your order is dispatched, you will receive a delivery notification and tracking details where available.

Exchange Policy

We only offer exchanges if an item has a manufacturing defect or arrives damaged.

To request an exchange for the same product, email woof@petz.ae with your order details and clear photos of the issue.

Return & Refund Policy

We aim to deliver products you’ll love. If you’re not satisfied, please review the return rules below before submitting a request.

Return Window (Same-Day of Delivery)

Returns are accepted on the same day your order is delivered only. After this period, returns, exchanges, and refunds will not be accepted.

Request Deadline

Return requests must be submitted on the same day of delivery. Email woof@petz.ae with your order details.

Conditions for Returns

All returned products must be:

• Unused, undamaged, and unaltered
• In the original packaging
• Returned with all included parts and accessories (if applicable)

All returns are inspected upon receipt. Items that do not meet these conditions are not eligible for a refund and may be returned to the sender.

Items Not Eligible for Returns

The following products cannot be returned, exchanged, or refunded:

• Sale items / final sale items
• Food products
• Customized items
• Animal crates and cages
• Items shipped outside the UAE

Return Pickup & Fees

• Original shipping costs are non-refundable.
• Returns are handled via courier pickup/return shipping arranged by us (where available).
• A flat return pickup/return shipping fee of AED 20 applies.

If a return is approved, the AED 20 fee may be deducted from your refund where applicable.

How to Request a Return

1. Email us: Send your request to woof@petz.ae on the same day of delivery.
2. Include: Order number, reason for return, and product details (name, SKU, quantity).
3. Return authorization: If approved, we will confirm the return and the pickup/return shipping process. Requests outside the same-day window will not be processed.

Refund Processing

Once we receive and inspect the returned item(s), we’ll confirm whether the return is approved.

• Cash payments: Store credit issued within 3 working days after approval.
• Credit/Debit card payments: Refund issued to the original card within 10 to 45 days, depending on your bank’s processing timelines.

Order Cancellation

You may cancel your order at any time before it is dispatched. After dispatch, cancellations are no longer possible.

Contact

If you need help, email woof@petz.ae.