Scruffs Cool Dog Bed
Delivery Notice: During Ramadan, orders for Royal Canin, Catit, All For Paws, Beaphar, Flexi, JR Pet Products, Lintbells, and MPS must be placed by 2:00 PM to qualify for next-day delivery. Orders for all other brands must be placed by 11:00 PM for next-day delivery. Please note that next-day delivery is not available on Sundays.
Scruffs Cool Dog Bed: Providing Comfort and Relief During Hot Summer Months
Many pets can suffer from heat during the hot summer months, and the Scruffs® Cool Dog Bed is designed to address this issue. Here are the key features and details of the product:
Key Features:
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Foam Base for Enhanced Comfort and Support: The bed features a foam base that provides enhanced comfort and support for your pet.
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Breathable 3D Mesh: A breathable 3D mesh is incorporated into the design, improving airflow and helping to keep your pet cool.
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Side Walls with Recycled Polyester Filling: The side walls of the bed are constructed with an integral 100% recycled polyester filling. This not only provides greater cushioning characteristics but also enhances durability during washing.
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Self-Cooling Mat with Non-Toxic Gel: The inner Self-Cooling Mat is filled with a non-toxic gel and is typically 5-10 degrees cooler than room temperature. This feature offers relief to your pet from the heat.
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Mat Cooling Properties: The mat maintains its cooling properties for approximately 1 hour. To reset the cooling properties, leave the mat unused for 1 hour—there is no need to freeze or refrigerate.
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Material: Made from 100% polyester.
Available in Multiple Sizes:
Medium: 75 x 53cm / 29" x 21"
Large: 90 x 60cm / 35" x 24"
X-Large: 100 x 75cm / 39" x 29.5"
Product Details:
- Brand: Scruffs
- Sizes: Medium, Large, X-Large
- Pet Life Stages: Suitable for all Dog Breeds
- Type: Dog Bed
The Scruffs Cool Dog Bed relieves your pet during summer and ensures comfort and support through its thoughtful design. Using recycled materials reflects a commitment to sustainability, making it an ideal choice for environmentally conscious pet owners.
| Size |
Medium, Large, X-Large |
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Shipping Policy
At Petz.ae, we deliver across the United Arab Emirates (UAE).
Shipping Area
We currently ship within the United Arab Emirates (UAE) only.
Delivery Fees & Free Delivery Thresholds
- Dubai: Free delivery for orders above AED 100. Orders below AED 120: AED 20.
- Rest of UAE: Free delivery for orders above AED 350. Orders below AED 350: AED 20.
Next Business Day Delivery
- Order cut-off: Before 4:30 PM UAE time (Monday to Friday).
- Delivery window: 12:00 PM – 10:00 PM the next business day.
- Weekend handling: Orders placed on Friday or Saturday are delivered on Monday.
Remote Area Delivery (AED 40 Fee)
Deliveries to the following areas may take up to 5 business days and are subject to a AED 40 delivery fee:
- Abu Dhabi
- Al Ain
- Fujairah
- Gayathi
- Liwa
- Mirfa
- Zayed City
- Shahma
- Sweihan
- Dhaid
- Madam
- Hatta
- Umm Al Quwain
- Ras Al Khaimah
- Al Jeer
- Al Ghail
- Al Qir
- Ghalilah
- Modafanah (Oman border)
- Shuiab
- Thuban
- Markaniya
- Khatim
- Tarif
- Nahel
- Habshan
- Al Khazna
If you're unsure whether your location is classified as a remote area, please contact us before placing your order.
Tracking
Once your order is dispatched, you will receive a delivery notification and tracking details where available.
Exchange Policy
We only offer exchanges if an item has a manufacturing defect or arrives damaged.
To request an exchange for the same product, email woof@petz.ae with your order details and clear photos of the issue.
Return & Refund Policy
We aim to deliver products you’ll love. If you’re not satisfied, please review the return rules below before submitting a request.
Return Window (Same-Day of Delivery)
Returns are accepted on the same day your order is delivered only. After this period, returns, exchanges, and refunds will not be accepted.
Request Deadline
Return requests must be submitted on the same day of delivery. Email woof@petz.ae with your order details.
Conditions for Returns
All returned products must be:
- Unused, undamaged, and unaltered
- In the original packaging
- Returned with all included parts and accessories (if applicable)
All returns are inspected upon receipt. Items that do not meet these conditions are not eligible for a refund and may be returned to the sender.
Items Not Eligible for Returns
The following products cannot be returned, exchanged, or refunded:
- Sale items / final sale items
- Food products
- Customized items
- Animal crates and cages
- Items shipped outside the UAE
Return Pickup & Fees
- Original shipping costs are non-refundable.
- Returns are handled via courier pickup/return shipping arranged by us (where available).
- A flat return pickup/return shipping fee of AED 20 applies.
If a return is approved, the AED 20 fee may be deducted from your refund where applicable.
How to Request a Return
- Email us: Send your request to woof@petz.ae on the same day of delivery.
- Include: Order number, reason for return, and product details (name, SKU, quantity).
- Return authorization: If approved, we will confirm the return and the pickup/return shipping process. Requests outside the same-day window will not be processed.
Refund Processing
Once we receive and inspect the returned item(s), we’ll confirm whether the return is approved.
- Cash payments: Store credit issued within 3 working days after approval.
- Credit/Debit card payments: Refund issued to the original card within 10 to 45 days, depending on your bank’s processing timelines.
Order Cancellation
You may cancel your order at any time before it is dispatched. After dispatch, cancellations are no longer possible.
Contact
If you need help, email woof@petz.ae.